Most email scams begin with messages from an external email system. As part of the University of Iowa's effort to reduce phishing and other email scams, these external email messages will now receive an [External] tag in the message subject...

To Modify the Current Permissions of an Existing User: Go to: https://iam.uiowa.edu/access On the left column, under Services -> RDSS, click on the RDSS-hawkid you wish to change (you may see more than one if you have been delegated rights to...

What is Transport Layer Security (TLS)? In general, TLS secures communication on computer networks. See the Wikipedia Transport Layer Security page for more information about TLS, and its predecessor SSL. What TLS/SSL versions should I use? No...

Please follow the steps below to request a new or replacement charged (also known as partner printing) departmental print queue. These are print queues that will charge HawkIDs when they are used. 1.Please fill out the Qualtrics form: Charged Print...

Mac Remote Desktop Instructions Prerequisites: Check the Prerequisites section on the main RRDS support page regarding the following: RRDS access for your account DUO Two-Factor Authentication VPN access for connections off campus. Client: You will...

Windows PC Instructions NOTE : The old method of typing a Server Name in the Remote Desktop Connection client no longer works. Instead, a connection needs to be configured in the RemoteApp and Remote Desktop Connections Control Panel applet. The old...

Overview Following are the Prerequisites for using the Research Remote Desktop Service (RRDS) and instructions for how to get connected from a PC or Mac. Prerequisites You will need to request an account to access RRDS. There is a workflow set up...

To set up an Email Trigger to automatically send a confirmation message to someone after they have registered for an event, please follow the steps below. Create a standard registration form and include a Text Entry field for registrants to include...

Please follow the steps below to request a print queue to be removed from service. If a print queue exists for either a device that has been removed or disposed of and wasn't replaced or if a print queue exists for a printer that changed names for...