Introduction This article contains three sections with information related to the Co-Managed service: Definitions related to elements of the Co-Managed service. An overview of the Co-Managed service , in the context of the definitions provided. A...

Issue Escalation , Change Request , and Migration Processes This article summarizes information for Co-Managed systems related to issue escalation, the change request process, and the migration of a system from ITS-Managed to Co-Managed. Issue...

While viewing a message in Outlook, you can choose to report a message a message as Junk, Phishing or Not Junk. When you choose Phishing, the message is moved to the Deleted Items folder and marked as phishing When you choose Junk, the message is...

On Thursday , January 4th, 2024, ITS will renew the certificate used to verify the authenticity of the wireless authentication servers. When you connect to eduroam after the certificate is renewed, you may be asked to verify and accept the new...

Zoom frequently releases new client updates that bring new features or enhancements. Please note: If you have an older client, or if your meeting participants have an older client, some Zoom functionality will not be available or work as expected...

Zoom Live Transcription Live Transcription provides an ASR (Automatic Speech Recognition) transcription service. This allows for speech to text transcription when in a Zoom Meeting or Webinar. This feature is enabled by the host of the Meeting or...

Information Technology Services has enabled room-level Skype for Business Location Information, to ensure compliance with the RAY BAUM’S Act . This act requires that information such as street address, building number, floor number and suite be...

Log in to Globus, if you haven't done this there are detailed file transfer instructions . Select the uiowadata#data endpoint. Type in the path corresponding to the source or destination in Argon. Path on Argon Path in Globus /Users/<your HawkID...

Service Detail Core Application Service The Core Application Service offers full-service systems administration for application with enterprise level service (used by a majority of campus users) and availability (near or at 24x7) requirements for...

Application Focused Sysadmin A system administrator assigned to help manage your application/service. Their focus is to manage the installation and updates of the application as well as prerequisite applications and services required by the...