Adobe Acrobat is a software used to view, create, manipulate, print, and manage files in Portable Document Format (PDF).
Current Status
Maintenance
Past 90 Days
Alert History
The issue has been resolved.
As computers check-in they will be repaired, and Adobe Acrobat will start working again. We have seen positive results today once the fix has been applied to a computer. If you are still experiencing issues over the weekend, please contact the ITS Help Desk so we can create a service ticket and troubleshoot your issue.
The root cause has been identified and a fix is being deployed to all broken Adobe Acrobat Reader/Pro clients.
ITS is currently investigating an issue with Adobe applications not opening on some users systems.
This issue has been resolved.
Computers with Shared Device License versions of Adobe Acrobat Pro DC2020 installed are prompting users that the license has expired. Enterprise Client Management is in the process of building and deploying an updated Adobe Acrobat Pro application that will correct the problem. This will require an uninstall of the existing Acrobat software beforehand, which may result in the software being unavailable on the affected systems for a short time.
Some users are unable to open/edit PDF documents with Adobe Acrobat. ITS is currently investigating the issue.
For users on UI-owned computers experiencing issues with Adobe Acrobat: Please contact your departmental IT group to receive assistance.
This issue has been resolved.
Adobe is reporting issues with their Account Management, Spark, and Admin Consoles. Users may not be able to log in or use Adobe applications in shared environments. Adobe support staff are investigating.