If your device no longer sees eduroam or UI-Guest after a building has been upgraded to Wi-Fi 6, you may need to update the drivers for your wireless card. Certain Intel Wi-Fi 5 cards need to have their drivers updated to be able to see networks...

When using Google Chrome, Internet Explorer, or Mozilla Firefox on a Healthcare-managed computer running Windows 10, some Healthcare users are encountering the following authentication error when accessing websites and applications housed on the...

Only a flat permission structure is supported for LSS shares - users may be granted read/write or read-only access to the entire share. We would be happy to re-apply this permission structure or restore from a snapshot - please email research-...

Freeing up space by deleting a file will not be realized until all snapshots referencing the deleted file age out according to the snapshot schedule or are removed. To have snapshots manually removed or to have the snapshot schedule of your LSS...

I am receiving an error when trying to connect to RRDS. Make sure you have Duo enabled, are connected to the UI VPN if off-campus, and that you are using your HawkID (versus your HealthcareID). If you are still having trouble, please contact...

The following Skype for Business phones in response groups are experiencing a 5-6 second sound delay between picking up the handset and the customer hearing them. A workaround is to pick up the handset and wait 5-6 seconds before speaking. All Poly...

When trying to send email using FileMaker Pro / Pro Advanced, you may receive a "Server Busy" error, as shown below: This error is caused by a mismatch in the bit-level of your Microsoft Outlook client and FileMaker, e.g. 32-bit FileMaker with 64-...

If you can't reach a site from campus, but can from your mobile device when connected to your cellular service provider, The most likely culprit is a problem with the remote site's DNSSEC configuration. What is DNSSEC? DNSSEC (short for DNS Security...

Users with Microsoft Microsoft 365 Pro Plus installations on Windows 10 machines may find the custom theme/background set for MS Office clients (Outlook, Word, etc.) will revert back to default ("Colorful"). If this occurs, checking the following...

This support article pertains to the SiteNow v1 platform. Click here for SiteNow v2 documentation . The SiteNow platform runs an automatic clean-up task which can result in files being deleted unexpectedly. To ensure that your files are not...